Response Matrix

Is your business hurting because you have no customer relationship strategy? Do you get questions and inquires about your products and services but have no time to respond? RESPONSE MATRIX is a simple tool for people who want to organize and streamline interactions with current and future customers. RESPONSE MATRIX will lead to improved customer satisfaction and reduced negative sentiment.


- THE PROBLEM -

Small businesses and entrepreneurs do not have dedicated resources and staff to respond to questions, information requests and social media pings. The lack of a simple, organized system makes human interaction time-consuming and less effective, especially when coming from many different social media sources. By failing to interact with current and future customers, businesses are leaving serious money on the table!

• Lack of response and interaction leads to fewer sales, unhappy customers, and negative reviews.
• Lost of sales and negative sentiment about your product snowballs into lower future sales.
• Negative reviews impact purchasing decisions of future potential customers.
• The backlog of unanswered and unorganized inquiries adds stress and distraction to the creative aspects of your business and costs more in the long run.


- THE SOLUTION -

RESPONSE MATRIX is a mobile, customizable database of frequently asked questions and response phrases that can be quickly tailored to produce individualized personal messages. RESPONSE MATRIX allow you to will improve customer satisfaction and reduce negative sentiment by organizing your messaging and streamlining your response.

• Develop your own database of difficult and frequently asked questions, and the right response for each.
• Choose or customize dozens of standard messages are pre-loaded into the app, including greetings and closing statements.
• Aggregate text for specific types of inquiries so that each customer receives genuine human interaction.
• Share data between iOS devices (Dropbox account required).
• Easily copy and past text format into any format (Twitter, Facebook, Chat, Email, Etc.)
• Compose formal response letters in PDF format with your logo and signature.
• Customize labels and settings support multiple business needs, including foreign languages.

- RESPONSE MATRIX PAYS FOR ITSELF -

The cost of loosing a single customer is much higher than the price of this app. Download RESPONSE MATRIX today- your customers will thank you later.